We currently ship to all 50 U.S. states. Orders over $50 ship free. See our Shipping Policy for details.
Customer Care
Frequently Asked Questions
Quick answers about orders, shipping, and returns.
Where do you ship?
How long will my order take?
Orders are processed within 1–3 business days. Standard delivery usually takes 3–7 business days after your order ships.
How can I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also visit Track Your Order.
What is your return policy?
You can return unopened, unused items within 30 days of delivery. See Returns & Refunds for full details.
Can I return a product I've opened?
For hygiene reasons, we can't accept returns on opened or used beauty products. If your item arrived damaged or isn't right, please contact us and we'll make it right.
Can you ship fragrances?
Yes. Fragrances ship by ground within the U.S., so delivery may take a little longer than other items.
Where can I find the full ingredient list?
The full ingredient list is printed on each product's packaging. If you have allergies or sensitive skin, review it carefully and patch test before use.
Which payment methods do you accept?
Our secure checkout accepts major credit and debit cards. Available options are shown at checkout.
How do I contact you?
Email us at hello@skinharbor.net or use our contact form. We reply within 1–2 business days.