Returns & Refunds

Last updated: November 2026

30-Day Returns

We want you to love your order. If you're not happy, you may return unopened and unused items in their original packaging within 30 days of delivery.

Items We Can't Accept

• Opened, used, or swatched products (for hygiene and safety reasons)
• Gift cards
• Items marked as final sale

Damaged or Incorrect Items

If an item arrives damaged, defective, or isn't what you ordered, email hello@skinharbor.net within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund.

How to Start a Return

1. Email hello@skinharbor.net with your order number and the items you'd like to return.
2. We'll reply with return instructions.
3. Ship the items back in their original packaging.

Refunds

Once we receive and inspect your return, we'll email you and issue a refund to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.